Reference

Terms Conditions for Your 111jaya Account

These terms set out the rules that apply when you open and use your 111jaya account. Access and eligibility depend on your local law and the regions where our services are available — read through before you start.

Account holders onlyBangladesh-eligible regionsbKash, Nagad, Rocket coveredSubject to local lawUpdated without prior notice
111jaya Terms Conditions for Your 111jaya Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team is available through the channels below. Have your account details ready so we can respond accurately.

Live Chat Open the chat window from your account dashboard for direct help with terms queries. Available during standard support hours.
Email Support Send a written query to our support address for a documented response. Useful for formal questions about account terms or eligibility.
Help Centre Our help centre covers common terms questions including account access, wallet use, and what happens when terms are breached.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

These terms also define how we handle your account data, how long we keep records, and what you can request. We keep transaction records tied to bKash, Nagad, and Rocket payments for as long as required by applicable rules. You can request a copy of your account data or ask us to correct inaccurate details by contacting support directly.

Data Retention

We retain account and transaction records for the period required under applicable rules. You may request access to your own records through our support team at any time.

Account Security

Your account is protected by password and OTP verification. Never share your login credentials — any activity under your account is your responsibility under these terms.

Cookies and Tracking

We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Requesting Changes

To update personal details or dispute a record, contact support with your account ID. We aim to respond to data correction requests within a reasonable timeframe.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses a 111jaya account. Access depends on your local law and whether our services are available in your eligible region.

Yes. We may update these terms at any time. If you continue using your account after a change is posted, that counts as acceptance of the revised terms.

A breach may result in account suspension or closure. We will notify you where possible, but reserve the right to act immediately if the breach is serious.

Your account wallet activity is covered here, but the payment transaction itself is governed by bKash, Nagad, or Rocket's own terms. Both sets of terms apply simultaneously.

Contact our support team with your account ID and the specific request. We handle data access and correction queries in line with applicable rules for your eligible region.

Where a clause conflicts with applicable local law in your eligible region, the local rule takes precedence. The rest of the terms remain in effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.