What Information We Hold and Why
When you open an account, we collect the details you provide — name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each deposit or withdrawal through these wallets generates a transaction reference that we store against your account for
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verification and dispute resolution. We also collect device identifiers, IP addresses, and session logs to keep your account secure and to detect unusual access patterns. Cookies and similar tools record your in-session preferences so the lobby loads the way you left it. We do not sell
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your personal data to third parties. Data is retained for as long as your account remains active and for a further period required by applicable financial record-keeping obligations. If you close your account, you may request deletion of personal data that is not subject to a
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legal retention requirement. Availability of our services, and the data obligations that come with them, depends on your local law and the eligible regions we operate in. For any question about what we hold on your account, our support team is reachable through the channels listed
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on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.